Aug 07, 2019
919
Clearing the cache can fix a log of issues, especially on shared computers, but If you are still having trouble opening Office docs (in particular Excel sheets linked to other sheets and data sources) here are a few ways that may help fix it.
NB. It is worth testing your issue on another PC first as this article assumes the issue is isolated to a single computer.
1. Log Out of the Office:
- Go to your SharePoint site and log out in the top right hand corner
- Close all your browser sessions
- Go back to SharePoint and ensure you are logged out (you will be prompted to log in)
- Now open Excel on your desktop and in the top right, click sign out:
- Now return to SharePoint and you will be prompted firstly to log into SharePoint, then into Office
If this has not fixed your issue try doing a Repair...
2. Repairing Office
Note, this may require admin access to the PC.
- Click start in Windows and type "Programs" and select Add Remove Programs
- Scroll through the installed programs until you reach Microsoft Office
- After clicking Modify, choose the type of repair and let it run its course
After a restart, Office should be updated and you can retest opening the document