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Home > Public Articles > Fixing Issues Opening Office Documents in SharePoint
Fixing Issues Opening Office Documents in SharePoint
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Clearing the cache can fix a log of issues, especially on shared computers, but If you are still having trouble opening Office docs (in particular Excel sheets linked to other sheets and data sources) here are a few ways that may help fix it.

 

NB. It is worth testing your issue on another PC first as this article assumes the issue is isolated to a single computer.

 

1. Log Out of the Office:

 

  • Go to your SharePoint site and log out in the top right hand corner
  • Close all your browser sessions
  • Go back to SharePoint and ensure you are logged out (you will be prompted to log in)
  • Now open Excel on your desktop and in the top right, click sign out:

 

 

  • Now return to SharePoint and you will be prompted firstly to log into SharePoint, then into Office

 

If this has not fixed your issue try doing a Repair...

 

2. Repairing Office

 

Note, this may require admin access to the PC.

 

  • Click start in Windows and type "Programs" and select Add Remove Programs

 

  • Scroll through the installed programs until you reach Microsoft Office

 

  • After clicking Modify, choose the type of repair and let it run its course

After a restart, Office should be updated and you can retest opening the document

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